Infor CRM online training

Infor Customer Relationship Management (CRM) software offers a complete view of every
customer touch point across your sales, marketing, customer service, and support teams
that will help you to maximize the impact of every interaction.
The CRM software solution is highly configurable, scalable, and flexible. The system can be
utilized online in the Cloud or installed on your own server with an On-Premise software
Infor CRM allows you to manage contacts and customers, sales opportunities are easily
identified and sales activities streamlined, sales management tools to functionally maintain
teams and territories and many more advanced CRM features.
Infor CRM serves companies around the world and operates in a wide range of industries,
consisting of manufacturing, distribution, logistics, hotels and restaurants, healthcare, retail,
contact centres, property management, and financial services.

 Manage leads, opportunities, and activities.
 Maintain full control of all data, when and where you need it.
 Deliver back office and out-of-the-box Infor ERP integration Lead Capture.
 Implement easily and with cloud deployment flexibility.
 Run at low TCO compared to other similar CRM products.
 Empower your mobile workforce.
 Make analytics-based decisions.

 Improves customer experience.
 Provides outstanding customer support.
 Minimize customer frustration by not asking the same questions over and over.

 Increased uplift in marketing programs.
 Arrange sales and marketing with personalised marketing automation.
 Increase the value of every customer transaction.
 Build and strengthen relationships with clients to keep them coming back.
 Create a single customer view.


30-35 hrs

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